Post Your Computer Questions

Site Index   |  Quick Index   |  New Tips   |  MS Windows   |  MS Office   |   Newsletter   |   Q&A  |   More Tips  |    

Tips Download   |   Donations   |   Customer Support   |   Registry Tips   |   Weekend Windup |   IE 6.0   |   IE 7.0  |   Help   |   Suggestions

 Windows XP Run Commands | Computer Questions. Microsoft Access Databases | Computer Terms | New Home Material Estimating Spread Sheets!

  Windows XP Remote Desktop Setup One! | 57 Vista Run Commands | Windows XP Remote Desktop Setup Two!

 

Track Help Desk Issues Using Access

Create a table with the following fields:

Help Desk Caller ID. Make this an AutoNumber type.

STATUS. Create a related table called tblStatusCodes with entries in the chrStatus field such as Pending, Complete, and On Hold. Create a combo box that uses this table as its Row Source Type. For the Row Source, use a SQL command in the form Select chrStatus from tblStatusCodes.

CATEGORY. Create a related table called tblCategories with entries in the chrCategory field such as Hardware, Software, E-mail, and so on. Create a property; use an SQL command in the form Select chrCategory from tblCategories.

DATE REPORTED. Make this a short date type and use it to enter the date of the help desk call.

REPORTED BY. In this text field, enter the name of the person who reported the problem.

ISSUE. In this memo field, enter a full description of the problem.

RESOLUTION. In this memo field, enter a full description of the resolution.

DATE RESOLVED. In this short date field, enter the date the issue was resolved or closed.

Once you've set up your Issues table, you can set up reports tied to queries that print the records you need in order to manage the workload. For instance, in your help desk staff meeting, you might run a report that shows only the open or pending issues.

<<<Back Home Next>>>

 

 

 

 

Hit Counter

Main Site Navigation:

|Windows 7 Questions. |Vista Questions. |Windows XP Home and Pro Questions. |Internet Explorer 8.0 |Internet Explorer 7.0 |Printer Problems. |Outlook Express 6.0 |

|Windows Mail. |Moderator Tips! |Firefox |Home Networking Problems!! | Function Keys, F1, F2, F3, F4, F5, F6, F7, F8, F9, F10, F11, F12 | Windows Live Essentials 2011.

 

You Can also get all these tips plus more in one Package including 100 Vista Tips!

 

Page 1

Page 2

Page 3

Page 4

Page 5

Page 6

Page 7

Page 8

 

See The 11 Tip Package That You Should Print And Keep Close To Your Computer! 

100 Vista Tips!

This One Also Comes With The Standard Tips Package!  2 Downloads!

  My Blog!

Close To 400 More XP Tips.  If you Can't Find The Answer Here just Click Here!
Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8


Newsletter Signup
   |   Search   |   Windows Versions   |   Office Versions   |  
Forum |   Readers Q&A   |   Tips In Full Graphics   |   Tips Download    

 Site Navigation:
Donations
   |   Support   |   Registry Tips   |   Weekend Windup   |   PC Questions |   IE 6.0   |   IE 7.0   |   Outlook Express 6.0   |   PC Help
Virus Info
   |   Computer Drivers   |   Hardware Info.   |  
Your Suggestions |   IE 7.0 Install  |   Database Downloads   |   Home  |  Computer Terms  

|   57 Vista Run Commands   |   Windows XP Run Commands  |   Microsoft Access Databases  |

Windows XP Remote Desktop Setup One! |New Home Material Estimating Spread Sheets! Windows XP Remote Desktop Setup Two!

All products mentioned are registered trademarks or trademarks of their respective companies.
Questions or problems regarding this web site should be directed to the
Webmaster.
Copyright 1999-2011  Internet Fixes. All rights reserved.      
Legal Disclaimer

This Site Is Part Of The Internet Fixes Network!