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IF00231

Basic Microsoft Internet Explorer Troubleshooting.

More Information:

This document was created as a location to find basic steps to perform when attempting to troubleshoot problems in Microsoft Internet Explorer.

Possible Solutions:

  1. Close all but one Internet Explorer window.

  2. Clear your Internet browser history. Additional information and help with doing this can be found on document IF00249.

  3. Clear any "Unknown" or "Damaged" downloaded programs by clicking the Tools menu, Internet Options, click the Settings button, click the View Objects... button,  and selecting each of the programs that are damaged or unknown and pressing the delete key.

  4. Verify that your Security settings under Tools menu, Internet Options are set to medium at the most. Some web pages may not function properly if the security settings are set too high.

  5. Restore defaults for advanced Internet options by opening the Tools menu, Internet Options, clicking the Advanced tab, and clicking the Restore Defaults button. 

  6. Close Internet Explorer.

  7. Open one Internet Explorer window and try again.

  8. If the issue persists make sure your browser has not been hi-jacked by following the recommendation on document IF01104.

  9. Make sure you have all the latest updates from Microsoft's Windows update page. Additional information about how to perform Windows updates can be found on document IF01015.

  10. If you have any popup blockers installed on the computer try disabling the popup blocker and/or uninstalling the popup blocker. Some popup blocker programs can cause additional issues with the browser.

  11. If all the above recommendations do not resolve your issue, this issue has recently started occurring, and you are running Microsoft Windows XP, you can also do a system recover back to an earlier date. Additional information about how to do this can be found on document IF00144.

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