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IF00231
Basic Microsoft Internet
Explorer Troubleshooting.
More Information:
This document was created as a
location to find basic steps to perform when attempting to troubleshoot problems
in Microsoft Internet Explorer.
Possible Solutions:
- Close all
but one Internet Explorer
window.
- Clear your
Internet browser history. Additional information and help with doing this can
be found on
document
IF00249.
- Clear any
"Unknown" or "Damaged" downloaded programs by clicking the Tools menu,
Internet Options, click the Settings button, click the View Objects...
button, and selecting each of the programs that are damaged or unknown and
pressing the delete key.
- Verify that
your Security settings under Tools menu, Internet Options
are set to medium at the most. Some web pages may not function properly if the
security settings are set too high.
- Restore
defaults for advanced Internet options by opening the Tools menu,
Internet Options, clicking the Advanced tab, and clicking the
Restore Defaults button.
- Close
Internet Explorer.
- Open one
Internet Explorer window and try again.
- If the
issue persists make sure your browser has not been hi-jacked by following the
recommendation on
document
IF01104.
- Make sure
you have all the latest updates from Microsoft's Windows update page.
Additional information about how to perform Windows updates can be found on
document
IF01015.
- If you have
any
popup blockers installed on
the computer try disabling the popup blocker and/or uninstalling the popup
blocker. Some popup blocker programs can cause additional issues with the
browser.
- If all the
above recommendations do not resolve your issue, this issue has recently
started occurring, and you are running Microsoft Windows XP, you can also do a
system recover back to an earlier date. Additional information about how to do
this can be found on
document
IF00144.
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