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IF00305

Your Windows XP Computer Reboots Rather Than Shutting Down.

A lot of computers with shutdown problems do this. It's because Windows XP has a default setting to reboot the computer in the event of a system crash. When something goes wrong during the shutdown event, Windows may think that it crashed and restarts your computer.

First thing to do when this happens to your computer is configure Windows so that it doesn't automatically restart after a critical failure:

bullet Click the start button, right-click "My Computer" and select properties.
bullet Click the "advanced" tab.
bullet In the "Startup and Recovery" section, click the "settings" button.
bullet The "Startup and Recovery" dialog appears.
bullet In the "System failure" section, deselect the "Automatically restart" checkbox.
bullet Click OK.
bullet Click OK.

Turn off the auto-reboot option to prevent reboot instead of shutdown.

This workaround prevents your computer from rebooting during shutdown, but unfortunately it doesn't take away the root cause of the failure.

 

 

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