Readers Questions.
IF01619
Q.
Using IE-7 ,with Google Toolbar. I Get Message Internet Explorer Cannot Display
This Webpage I Don’t Know What To Do.
Thanks
Howard
Cannot view pages in IE 7.
A.
There are several fixes for the problem you are having.
I have just set up a list of the possible fixes in order to cut down on multiple
emails. Try the following in the order I have sent them.
Method
1: Use the Delete Browsing History
feature in
Internet Explorer 7
1. Start
Internet Explorer 7, click Tools, and then click Delete Browsing History.
2. Next to
Temporary Internet Files, click Delete files, and then click OK.
3. Next to
History, click Delete history, and then click OK.
4. Next to
Form data, click Delete forms, and then click OK.
========================
Method
2: Run the Network Diagnostics tool in
Internet Explorer 7
1. When
you receive the error message, click Diagnose Connection Problems.
2. Follow
the steps in the Network Diagnostics tool to fix many connection problems.
Note To
view the log file that the Network Diagnostics tool creates, click View
diagnostic log. This log file can help your Internet service provider (ISP)
resolve the issue.
========================
Method
3: Use the Network Diagnostics tool in
Windows
Step 1:
Run the Network Diagnostics tool
1. Click
Start, and then click Help and Support.
2. Click
Use Tools to view your computer information and diagnose the problem.
3. Click
Network Diagnostics.
4. Click
Set Scanning Options, and then click to select every check box except the
Verbose check box.
5. Click
Save Options, and then click Scan your system.
Note The
scan operations may run for several minutes.
Step 2:
Use the information in the Network Diagnostics tool
1. After
the Network Diagnostics tool has scanned the system, click IP Address. Notice
the IP address.
2. If the
IP address resembles 169.x.x.x, your ISP did not assign an IP address to your
computer.
If the IP
address starts with a number other than 169, a software conflict or a hardware
conflict may be causing the issue.
========================
Method
4: Update the settings on the modem or
router
1.
Disconnect the cable that goes from the computer to the modem.
2. Turn
off the modem.
Note If
the modem does not have a power switch, disconnect the power to the modem.
3. Wait
several minutes. Then, turn on the modem, connect the cable from the computer to
the modem, and restart the computer.
4. Test
your connection again to determine whether you can access the Internet.
========================
Method
5: Use Device Manager to verify that the
network adapter is working correctly
1. Click
Start, click Run, type Devmgmt.msc, and then click OK.
2.
Double-click Network Adapters.
3. If no
exclamation mark icons appear and the latest drivers are installed, go to the
next method.
4. If an
exclamation mark icon or a question mark icon appears next to the network
adapter in Device Manager, double-click the device, and then notice the error
message that appears. The following list describes three common error messages
that appear and provides possible resolutions:
• Code 10
This
device cannot start. (Code 10)
a. Click
Update Driver to update the drivers for this device.
b. Click
the General Properties tab of the device, and then click Troubleshoot to start
the Troubleshooting Wizard.
• Code 28
The
drivers for this device are not installed. (Code 28)
a. Install
the drivers for this device.
b. Click
Update Driver.
This
starts the Hardware Update Wizard.
• Code 1
This
device is not configured correctly. (Code 1)
a. Update
the driver by clicking Update Driver.
This
starts the Hardware Update Wizard.
b. If
updating the driver does not work, see your hardware documentation for more
information.
If the
network adapter does not work correctly or is incompatible with Microsoft
Windows XP, contact an independent hardware vendor and obtain updated drivers or
a compatible network adapter.
========================
Method
6: Repair the network connection
1. Click
Start, click Run, type Ncpa.cpl, and then click OK.
2.
Right-click the appropriate network connection, and then click Repair.
3. Test
your connection.
Let me know if you need anything else.
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