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Q. Using IE-7 ,with Google Toolbar. I Get Message Internet Explorer Cannot Display This Webpage I Don’t Know What To Do.

Thanks Howard

Cannot view pages in IE 7.

A. There are several fixes for the problem you are having.  I have just set up a list of the possible fixes in order to cut down on multiple emails.  Try the following in the order I have sent them.

Method 1: Use the Delete Browsing History feature in Internet Explorer 7

1. Start Internet Explorer 7, click Tools, and then click Delete Browsing History.

2. Next to Temporary Internet Files, click Delete files, and then click OK.

3. Next to History, click Delete history, and then click OK.

4. Next to Form data, click Delete forms, and then click OK.


Method 2: Run the Network Diagnostics tool in Internet Explorer 7

1. When you receive the error message, click Diagnose Connection Problems.

2. Follow the steps in the Network Diagnostics tool to fix many connection problems.

Note To view the log file that the Network Diagnostics tool creates, click View diagnostic log. This log file can help your Internet service provider (ISP) resolve the issue.


Method 3: Use the Network Diagnostics tool in Windows

Step 1: Run the Network Diagnostics tool

1. Click Start, and then click Help and Support.

2. Click Use Tools to view your computer information and diagnose the problem.

3. Click Network Diagnostics.

4. Click Set Scanning Options, and then click to select every check box except the Verbose check box.

5. Click Save Options, and then click Scan your system.  

Note The scan operations may run for several minutes.

Step 2: Use the information in the Network Diagnostics tool

1. After the Network Diagnostics tool has scanned the system, click IP Address. Notice the IP address.

2. If the IP address resembles 169.x.x.x, your ISP did not assign an IP address to your computer.

If the IP address starts with a number other than 169, a software conflict or a hardware conflict may be causing the issue.


Method 4: Update the settings on the modem or router

1. Disconnect the cable that goes from the computer to the modem.

2. Turn off the modem.

Note If the modem does not have a power switch, disconnect the power to the modem.

3. Wait several minutes. Then, turn on the modem, connect the cable from the computer to the modem, and restart the computer.

4. Test your connection again to determine whether you can access the Internet.


Method 5: Use Device Manager to verify that the network adapter is working correctly

1. Click Start, click Run, type Devmgmt.msc, and then click OK.

2. Double-click Network Adapters.

3. If no exclamation mark icons appear and the latest drivers are installed, go to the next method.

4. If an exclamation mark icon or a question mark icon appears next to the network adapter in Device Manager, double-click the device, and then notice the error message that appears. The following list describes three common error messages that appear and provides possible resolutions:

• Code 10

This device cannot start. (Code 10)

a. Click Update Driver to update the drivers for this device.

b. Click the General Properties tab of the device, and then click Troubleshoot to start the Troubleshooting Wizard.  

• Code 28

The drivers for this device are not installed. (Code 28)

a. Install the drivers for this device.

b. Click Update Driver.  

This starts the Hardware Update Wizard.

• Code 1

This device is not configured correctly. (Code 1)

a. Update the driver by clicking Update Driver.

This starts the Hardware Update Wizard.

b. If updating the driver does not work, see your hardware documentation for more information.

If the network adapter does not work correctly or is incompatible with Microsoft Windows XP, contact an independent hardware vendor and obtain updated drivers or a compatible network adapter.


Method 6: Repair the network connection

1. Click Start, click Run, type Ncpa.cpl, and then click OK.

2. Right-click the appropriate network connection, and then click Repair.

3. Test your connection.

Let me know if you need anything else.

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