Readers Questions.

IF01671 

Q.  I've got Windows XP SP2 Installed.  When I click on some start menu items, (SEARCH, Microsoft update, windows update,) or some links on web pages when I use IE, nothing happens! I am not transported to anywhere!  I don't have the Internet links problem when I use Firefox, but that doesn't solve the desktop issues (SEARCH, Microsoft Update, Windows Update).  I must have something incorrectly set, but I sure don't know what!!
Can you help me?

A.  To resolve this problem in Internet Explorer, follow these steps:

1. Quit all programs that are running.

2. Click Start, and then click Run.

3. Type regsvr32 urlmon.dll, and then click OK.

4. When you receive the "DllRegisterServer in urlmon.dll succeeded" message, click OK.

If this does not resolve the problem, repeat steps 2 through 4 for each of the following files (in step 3, replace Urlmon.dll with each of the file names below):

• Shdocvw.dll

• Actxprxy.dll

• Oleaut32.dll

• Mshtml.dll

• Browseui.dll

• Shell32.dll

Windows XP and Windows 2000 only

Restart the computer to enable the changes to take effect.

If the problem is still not resolved, verify that the following registry values are present and correct:

HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}
Name: (Default)
Value: IDispatch
HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}\ProxyStubClsid
Name: (Default)
Value: {00020420-0000-0000-C000-000000000046}
HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}\ProxyStubClsid32
Name: (Default)
Value: {00020420-0000-0000-C000-000000000046}

This is just one possible answer to this question.  There are many different reasons that this problem can occur including a virus.

Let me know if you need anything else.

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