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IF01947 

Q. Ever since I upgraded my PC to Vista Premium, I frequently receive the following error message: “IE has encountered a problem and needs to close” I have nearly the same add-ons that I had in my XP installation but IE would hardly ever crash. Is there something I can do to fix this problem?

A. Windows Vista currently has some compatibility issues with a few add-ons. You can try running the system file checker to see if it can find and replace some corrupt files that could be casing this issue. Here’s how:

1. Go to Start

2. In the Search box, type the following: cmd.exe

3. Right click CMD and select Run as administrator from the resulting menu.

4. Type the following command in to the command prompt and then press Enter:

sfc /scannow

The system file checker will now start.

If this method fails to stabilize Internet Explorer, you will need to disable add-ons one at a time until the culprit is found.

Let me know if you need anything else.

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