Q.
When I start my Computer A little page comes up about TrayApp telling me
to insert disc Which I don't have and don't know what TrayApp is for.
A.
This problem is related to the HP Imaging software that came with an HP
product. It might be a scanner, printer, camera, or a multi-function printer.
Sometimes the software gets screwed up so that it asks for this
photogallery.msi file.
One fix that has been discovered for
this problem is to place the CD that came with your HP product into the CD-ROM
drive before you turn on your PC. When you turn it on, and Windows starts up,
the installation program should recognize the CD and automatically find the
trayapp.msi file, and the problem will be solved.
If it does not find it automatically,
navigate to the folder on the CD called
TrayApp.
There, you will find the elusive
TrayApp.msi
file. Click on that, hit OK and the Imaging Monitor should extract the trayapp
automatically. Another of my readers has told me that he found the file on the
CD in \Setup\trayapp\trayapp.msi
If this doesn't work, we recommend that
you visit
HP's support web site
and download the latest drivers and imaging software for your product. Then,
proceed to uninstall your HP software, reboot, and reinstall it using the
files you downloaded.
Another user has
reported that "the problem disappears when HP ImageZone is uninstalled. Then,
a "Minimal" installation of the HP printer software (mine was a Photosmart
8450) will run without causing the problem.
