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IF02051  

Q. I can't open my e-mail attachments in Outlook Express?

 

A. Outlook Express can block some attachments if it thinks they might be viruses and they will appear grayed out. If you are sure you want to allow these attachments, go to Tools > Options > Security and un-tick the box 'Do not allow attachments to be saved or opened that could potentially be a virus'. Click OK.

 

If you can access a particular attachment but can't open the file on your PC, you may not have the necessary program installed to run that type of file. You need to ask the person who sent you the attachment what program they used to create it, or ask them to save it in a more common file type if they can.

 

Alternatively use a search engine to try to find the necessary program depending on the file type extension, for example an attachment filename that ends in .ppt will require PowerPoint.

            
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