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Remember that there are three ways to access remote Help!

1. Start a Remote Assistance Session from Windows Messenger in XP!

2. Start a Remote Assistance Session Using PcAnywhere!

3. Start a Remote Assistance Session Using The Free VNC Remote Software!

1. Do you Need help installing MSN Instant Messenger?

2. Adding us to you buddy list once Instant Messenger is Installed.

3. Download And Install The Free Real VNC Software!

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To send a Remote Assistance request via instant messaging:

1. Start Windows Messenger and sign in.
    
2. In your list of contacts, select a person to ask for help.  (Click Here to find out how to Add Me to your list of contacts) You will send an invitation to this person, asking them to start Remote Assistance and provide you with help. He or she must be online.
    
3. Click Tools, click Ask for Remote Assistance, and chooses the e-mail address for a contact, as shown in Figure 1 below.
   –or–
   If you are already exchanging messages in the Conversation window, click the Invite button, point to To Start Remote Assistance, and then click the contact you want to invite.
   
   
    

Starting Remote Assistance with Windows Messenger

1. If Internet Fixes accepts the invitation and starts to take control of your computer, you will see a dialog box asking you to confirm permission. Click Yes if you want to continue.
   
   Note:  Although you relinquish control of your computer temporarily, you retain control over the Remote Assistance session itself. You can end the session immediately by clicking the Stop Control button (or pressing the ESC key).
   

This is what we do once we receive the invitation as an instant message along with an email from you with your System Information, and then we receive a Notice Email from our PayPal service that they have received payment.

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We perform the following steps to accept, take control of your computer, and begin helping:

1. Click Accept in the instant message.
    
2. A dialog box will ask for the password to initiate the Remote Assistance session. Read This About Passwords!!
    
3. Enter the password and click Yes. When the remote connection is established, the Remote Assistance session will open as shown in below.

Internet Fixes view of Remote Assistance connection.

Listed Below Is What We See And Do On A Remote Connection Invitation.

1. Click the Show Chat button in the top left corner of the screen.
   
   Note:  When the Remote Assistance session opens, you will see two Start menu buttons. The outside Start button controls your computer, the inside Start button controls the computer that you are assisting.
   
    
2. Click the Take Control button. This button is located just above the taskbar. At this point, the person who sent the invitation must confirm permission for you to take control.

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